SUPPORT
Welcome to Whistler ITS Support!
Thank you for choosing Whistler ITS. We're dedicated to providing you with top-notch support to ensure your experience with our services is seamless.Requesting Support
If you're facing a new issue or incident, our Support team is ready to assist you. To open a new support case, you can reach us through:
- Phone: Call us at (470) 451-2383
- Email: Send an email to support@whistlerits.net
Existing Cases
If you're already working with a support representative on an open case, please follow their instructions for live remote support. Our team is committed to resolving your issues efficiently.
Live Remote Support
For live remote support, click the following link to access our remote support site:
Remote Support Contact Information
Have a question or need assistance? Feel free to reach out to us via email at support@whistlerits.net.
We're here to help!
Thank you for being a valued Whistler ITS customer. We appreciate your trust in our services.
WhistlerITS Privacy Notice
Effective Date: 10/14/2024
WhistlerITS ("we," "us," or "our") is committed to protecting your privacy. This Privacy Notice explains how we collect, use, disclose, and protect personal information about you when you visit our website whistlerits.com (the "Website").
-
Collection of Personal Information
We collect personal information from you when you:- Visit our Website
- Fill out forms or surveys
- Contact us via email or phone
- Register for an account or newsletter
The types of personal information we collect may include:- Contact information (name, email address, phone number, address)
- Device information (IP address, browser type, operating system)
- Usage data (pages visited, time spent on Website)
-
Use of Personal Information
We use your personal information to:- Provide customer support
- Improve our Website and services
- Send newsletters and marketing materials (with your consent)
- Analyze Website usage and performance
-
Disclosure of Personal Information
We may disclose your personal information to:- Our affiliates and subsidiaries
- Service providers (e.g., hosting, analytics)
- Law enforcement agencies (as required by law)
- Third-party marketing partners (with your consent)
-
Cookies and Tracking Technologies
Our Website uses cookies and tracking technologies to:- Enhance user experience
- Analyze Website usage
- Provide targeted advertising
-
Data Security
We implement reasonable security measures to protect your personal information from:- Unauthorized access
- Disclosure
- Use
- Modification
- Destruction
-
Data Retention
We retain personal information for as long as necessary to fulfill the purposes outlined in this Privacy Notice.
-
Your Rights
You have the right to:- Request access to your personal information
- Correct or update your personal information
- Request deletion of your personal information
- Opt-out of marketing communications
- Destruction
-
Changes to this Privacy Notice
We may update this Privacy Notice periodically. Changes will be posted on this page.
-
Contact Us
For questions or concerns about this Privacy Notice, contact us at:
WhistlerITS
P.O. Box 5226
Canton, GA 30114
Toll-Free: 470-451-2383
support@whistlerits.net
dsar@whistlerits.net (deletion request)
-
Governing Law
This Privacy Notice shall be governed by and construed in accordance with the laws of Georgia.
By using our Website, you acknowledge that you have read and understood this Privacy Notice.
-
CCPA/CPRA
For California residents:
Consumer Rights Under California Consumer Privacy Act (CCPA)- Right to Know: Consumers have the right to know what personal data is being collected, used, shared, or sold by businesses.
- Right to Delete: Consumers can request the deletion of their personal information held by businesses and their service providers.
- Right to Opt-Out: Consumers can opt-out of the sale of their personal information to third parties.
- Right to Non-Discrimination: Consumers are protected from discrimination for exercising their CCPA rights, such as being denied service or charged different prices.
-
Data Subject Access Request (DSAR) Policy
WhistlerITS
Effective Date: 10/14/2024
Last Updated: 10/14/2024
Introduction
WhistlerITS ("we," "us," or "our") is committed to protecting the privacy and security of personal information. This DSAR Policy explains how we handle requests from individuals (data subjects) seeking to exercise their rights under the California Consumer Privacy Act (CCPA), California Privacy Rights Act (CPRA), and other applicable data protection laws.
Scope and Application
This DSAR Policy applies to:- Personal information collected from California residents
- Visitors to our website [Company Website]
- Customers, clients, or users of our products or services
Definitions
- "Data Subject" means an individual whose personal information is processed by us.
- "Personal Information" means information that identifies, relates to, describes, or could reasonably be linked to an individual or household.
- "DSAR" means a Data Subject Access Request, which is a request from a data subject to exercise their rights under applicable data protection laws.
Data Subject Rights
Data subjects have the right to:- Know: Request disclosure of personal information collected and shared.
- Delete: Request deletion of personal information.
- Correct: Request correction of inaccurate personal information.
- Opt-Out: Opt-out of data sales (we do not sell personal information).
- Limit Use: Limit use of sensitive personal information.
Submitting a DSAR
To submit a DSAR, please:- Email: DSAR@whistlerits.net
- Phone: 470-451-2383
- Mail: P.O. Box 522, Canton, GA 30114
Required Information
When submitting a DSAR, please provide:- Name and contact information
- Description of the requested action (e.g., "delete my personal information")
- Proof of identity (e.g., driver's license, passport)
Verification Process
We will verify the identity of the data subject using the following methods:- Matching information provided with our records
- Requesting additional documentation or information
Response Timeline
We will respond to DSARs within:- 45 days of receipt (CCPA)
- 15 days of receipt (CPRA)
Response Content
Our response will include:- Confirmation of receipt
- Verification of identity
- Description of actions taken
- Explanation of any denial or limitation
Exceptions
We may deny or limit DSARs in certain circumstances, such as:- Confidentiality obligations
- Legal or regulatory requirements
- National security or law enforcement
Changes to This Policy
We reserve the right to update this DSAR Policy. Changes will be effective immediately upon posting.
Additional Resources- California Attorney General's CCPA Website
- California Privacy Protection Agency (CPPA) Website
- CCPA/CPRA Compliance Guides and Checklists
DSAR Procedure Checklist- Receive DSAR: Document receipt of DSAR.
- Verify Identity: Verify data subject's identity.
- Process Request: Process DSAR within required timeline.
- Respond: Respond to data subject with actions taken or explanation of denial.
- Document: Maintain records of DSARs and responses.
Training and Compliance- Train employees on DSAR procedures and requirements.
- Regularly review and update DSAR Policy and procedures.
- Ensure compliance with applicable data protection laws.